Terms and Conditions

DELIVERY
We offer FREE POSTAGE & PACKAGING to all mainland UK and Channel Island addresses. Orders placed before 4pm are dispatched that day. For non-mainland addresses, please call us on 020 7584 3881 or email us at mail@whiteroom.com.

International rates are charged as follows:

Europe (Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine):

Standard Air Mail £9.50 (5-7 days)
International Courier Delivery £25.00 (2 days)
Rest of the world:

Standard Air Mail £10.95 (5-7 days)
International Courier Delivery £25.00 (2 days)

REFUNDS AND EXCHANGES
Refunds will only be made against the original credit or debit card used.

If you require a product replacement because of a White Room error, please send us back your product(s) within 7 days of receipt of goods. We will refund the cost of standard return postage and send you a replacement order with free postage.

If you require a full refund of your order because of a White Room error, please send us back your product(s) within 7 days of receipt of goods. We will give you a full refund, including the delivery costs, provided that you have returned the goods to us in their original condition. Refunds are processed within 7 business days of receipt.

If for any reason you are not entirely satisfied, you may return any item in its original condition within 7 days of receipt. You will be refunded for your product(s) and initial delivery costs. Please note that return costs will not be reimbursed. We cannot accept items back that have been opened or used, unless the product is damaged or defective.

The policy is only applicable to purchases made online at www.whiteroom.com; we are unable to process returns for purchases made from any other outlet.

Please note that you must retain proof of postage for all returns. An email will be sent to confirm the receipt and processing of your return request.

If you have questions about returns, please contact us by phone on 020 7584 3881or email us at mail@whiteroom.com

TREATMENTS & APPOINTMENTS
‘Additional treatments’ may only be booked as an add-on to a main treatment. There is no limit to the number of additional treatments booked with a main treatment. Additional treatments can also be chosen as part of a skincare package when choosing at least one main treatment.

We require 24 hours’ notice to cancel an appointment. If cancelled with less than 24 hours’ notice, the full cost of the treatment will be charged. We will ask new clients for their credit card details when booking their first appointment. Your card will only be charged if you do not give us 24 hours’ notice.

Your contract will be with White Room (Health & Beauty) Ltd registered in England 6015418, and whose registered office address is 46 Walton St, London SW3 1RB. Our telephone number is 020 7584 3881 and our email address is mail@whiteroom.com